Refund policy

We want you to love your jewelry. If something isn’t right, we’re here to help.

We offer store credit only for eligible returns. We do not issue refunds to the original payment method.

To start a return, please contact our support team at support@tatreza.com within 14 days of delivery with your order number. Once approved, we will provide return instructions.

Items must be unused, unworn, and in original packaging to qualify.

Hygiene Notice

For safety and hygiene reasons, earrings are final sale and cannot be returned or exchanged.

Non-Returnable Items

• Earrings (final sale)
• Items marked final sale
• Products showing signs of wear, damage, or alteration

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Store Credit

Once your return is received and inspected, store credit will be issued within 5–7 business days.

We reserve the right to decline returns that do not meet these conditions.